Last updated: 26 October 2026

Dispatch

We aim to dispatch all orders within 1–2 working days. Working days are Monday to Friday, excluding UK bank holidays. Orders placed on a Friday afternoon, over the weekend or on a bank holiday will be dispatched on the next working day.

You will receive an email confirming your order, and a second email with your tracking details once your order has been dispatched.

Where we deliver

We deliver to all areas of the United Kingdom, including Northern Ireland, the Channel Islands, the Isle of Man and the Scottish Highlands & Islands. We also deliver to many countries outside the UK. If your country is not available at checkout, please contact us and we will do our best to help.

Free delivery

FREE tracked delivery on all orders over £60, to the UK and internationally. The free delivery option is applied automatically at checkout.

Delivery options and costs

All prices are in GBP (£). You can choose your delivery option at checkout.

UK

• Royal Mail Tracked 48 – £3.99 (FREE on orders over £60). Estimated delivery 2–3 working days after dispatch.

• Royal Mail Tracked 48, Signed For – £4.49. Estimated delivery 2–3 working days after dispatch, with a signature on delivery.

• Next Day Guaranteed – £10.99. Royal Mail Special Delivery, guaranteed delivery by 1pm on the next working day after dispatch.

International

• Royal Mail International Tracked – £3.99 (FREE on orders over £60). Usually delivered within 3–10 working days of dispatch for Europe and up to 14 working days for the rest of the world.

Some remote UK areas, such as the Scottish Highlands & Islands, may take a little longer.

Delivery times are estimates, not guarantees. Occasionally a parcel may be delayed for reasons outside our control, such as carrier delays, severe weather or customs checks.

Tracking your order

All orders are sent using a tracked service. Your tracking link will be emailed to you once your order has been dispatched, so you can follow your parcel to your door.

Customs, duties and taxes (orders outside the UK)

We are based in the UK. Orders sent outside the UK, including to the EU and Ireland, may be charged import duties, VAT or handling fees by the destination country. These charges are not included in our prices or delivery costs and are the responsibility of the recipient.

Please check your country's rules on importing food products such as cacao before ordering. We cannot be held responsible if customs refuse or delay your parcel. If a parcel is returned to us because import charges were not paid, any refund may be reduced by the delivery and return costs we have incurred, where the law allows.

Your delivery address

Please make sure your delivery address is complete and correct at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If your address changes after you have ordered, please contact us as soon as possible.

Undelivered and returned parcels

If a parcel comes back to us because the address was incorrect, it was refused, or it was not collected from the delivery office, we can send it again once it has arrived back with us. You will normally need to pay the cost of re-delivery. If a parcel comes back because of an error by us or our carrier, we will resend it free of charge.

Lost, late or damaged parcels

Your order is our responsibility until it has been delivered to you. If it has not arrived within the estimated delivery time, please check your tracking link and any safe place or neighbour first, then contact us at cacao@mail.co.uk with your order number. We will investigate with Royal Mail and, if your parcel has been lost, send a replacement or give you a refund.

If your order arrives damaged, please see our Refunds & Returns Policy.

Contact us

For any delivery questions, please email cacao@mail.co.uk and include your order number.